FAQs
Frequently asked questions
Quick answers to the questions we hear most.
What is BasicsConnect?
BasicsConnect is a hub that connects parents, students, educators and partners with expert educational guidance, assessments, tutoring, coaching, events, videos and podcasts, all managed from one portal.
Who leads the services?
Founder Debracca Robertson, a certified educator in Florida and New York with more than 21 years of experience, leads our services and creates all channel content.
Are services online or in person?
Most services are virtual and available throughout the United States. Tutoring can also take place in public spaces such as libraries. We do not hold sessions in private homes.
Do you diagnose learning disabilities?
No. Our assessments and screenings are educational. They are not psychological evaluations and do not diagnose dyslexia, ADHD or other conditions.
How quickly will you respond?
We aim to reply to general questions within two business days. Priority support requests are answered within one business day.
Can I manage my child’s account?
Yes. Parents can add student profiles and manage everything for students under 13. Students 13 and older can choose a self-managed account.